Norfolk and Suffolk NHS Foundation Trust
Crisis Resolution and Home Treatment Team (CRHT) Central Norfolk covering North Norfolk, South Norfolk and the city of Norwich.
The CRHT is a team of experienced mental health staff which includes nursing, psychology, social care, pharmacy, and psychiatric staff.
CRHT provide assessment and short-term, intensive community support for those who are experiencing a mental health crisis. The team works with people who, without this support, would need to be admitted to hospital, or who cannot be discharged from hospital without intensive support.
The Crisis Resolution and Home Treatment Team act as a gatekeeper to other mental health services, such as acute inpatient care, and will ensure that all potential alternatives to hospital admission have been explored before admission is considered.
CRHT work with people who are experiencing mental illness and / or mental distress and feel that they are in a crisis situation and pose a risk to themselves or other people’s safety.
Telephone number (general): 01603 421239 Open 24 hours a day, 7 days a week.
To see how Referrals are accepted click on this link
Download or view CRHT service information leaflet here Information leaflet with care plan .pdf
The NHS Wellbeing Service
The Wellbeing Service is an NHS service which offers a range of psychological therapies to help and support people to manage stress, low mood and anxiety, whatever the cause, they aim to reduce the onset of these difficulties, prevent deterioration and promote recovery by offering a range of flexible services tailored to meet specific needs.
The Wellbeing Service offers a range of courses, talking therapies such as cognitive behavioural therapy, counselling for depression, interpersonal therapy and couples counselling, access to online social events to help us feel connected, employment support and peer support. Social events are based around the ‘5 ways to wellbeing’ and range from quiz nights to gardening. They also have a variety of regular online webinars which focus on ways to look after your mental health during the Coronavirus pandemic.
This service offers support by telephone, video call, instant messaging and webinar. Should you wish to talk to one of the team directly, you can self-refer for a telephone assessment.
The Wellbeing service provides support to anyone age 16 or over. For more information please visit the website www.wellbeingnands.co.uk or call: 0300 123 1503
This is a 24/7 service for people of all ages in Norfolk and Suffolk
requiring mental health care and support, the helpline offers
immediate advice, support and signposting.
If you are experiencing something that makes you feel unsafe,
distressed or worried about your mental health you can now call the helpline on 0808 196 3494.
Help is available 24 hours a day, 7 days a week. You can talk to a mental health professional who can provide advice and support.
Telephone number (general): 01603 421239
Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact the service 24/7 on 01603 421239 or via the Hellesdon Hospital main switchboard on 01603 421421
If there is an emergency and people are in immediate danger, call 999 for an ambulance.
For more information, see Help in a Crisis.
NSFT First Response Line- 08081963494
Home Start
Home-Start is a local community network of trained volunteers and expert support helping families with young children through their challenging times.
Families struggling with post-natal depression, isolation, physical health problems, bereavement and many other issues receive the support of a volunteer who will spend around two hours a week in a family’s home supporting them in the ways they need.
You can contact Norfolk Home Start on admin@homestartnorfolk.org or call 01603 977040
Norfolk and Waveney Mind
Mind have put together mental health information on coronavirus (Covid-19), Please follow link coronavirus and mental health information hub. Here you’ll find resources for staying well in isolation, coping if you’re a key worker, tips for young people and more.
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding. Click here to get more information on drugs and treatment, helping someone else, legal rights and guides to support services.
Kings Lynn Great Yarmouth and Norwich offices – please contact 0300 330 5488
Wellbeing (in Norfolk & Waveney a partnership between MIND, NSFT and Relate) – 0300 123 1503
enquiries@norfolkandwaveneymind.org.uk
Better Together
A service designed to deal with loneliness and social isolation Better
Together is well placed to support our existing clients, as well as taking
on additional referrals from people who find themselves unexpectedly isolated.
Freephone Better Together Helpline remains open from Monday – Friday 9 a.m.- 5 p.m. so if you would like information, advice, support or just a friendly chat, please call them on 0300 303 3920. St Clements House, 2-16 Colegate, Norwich, NR3 1BQ
An integrated approach to tackling poor mental health in men by using
football to improve awareness and uptake of support services. The project
provides free football sessions across Norwich for any men (18+) suffering
with mental health problems. Support services are integrated at sessions
to connect men with additional support which they can request. Additional support services include wellbeing, employment, addiction, financial. All sessions provide mental health expertise and have a coach to facilitate content of sessions. All To Play For uses a strong ‘shoulder to shoulder’ approach and facilitates peer support amongst groups.
Contact: Sam Watts 01603 731564
Norwich Samaritans
Norwich Samaritans supports anyone in emotional distress. Callers referred to the service can talk to someone at any time they wish, in their own way, about whatever is getting to them.
Contact them free – day or night, 365 days a year.
Visit in person –19 St. Stephen’s Square, Norwich, NR1 3SS (8 a.m. – 9 p.m.) Contact: 01603 116 123
Rethink Mental Illness Service
The Rethink Mental Illness advice and information service offers practical help on a wide range of topics such as The Mental Health Act, community care, welfare benefits, and carers rights. They also offer general information on living with mental illness, medication and care.
Over the phone, Rethink directly advised 7,200 people on mental health issues, including living with a mental illness and medication.
Rethink online mental health information has had over 3 million views and was downloaded over 800,000 times for resources follow this link
Rethink can provide housing services to people for a therapeutic and recovery-focused home environment, crisis and recovery.
Rethink help provide crisis, recovery or nursing care for people facing a mental health crisis or leaving hospital and have supported people living with mental illness before, during and after they spent time in prison.
You can contact them on
advice@rethink.org or call 0300 5000 927
Charity for Civil Servants
“We’re here for you campaign”
Designed to reduce barriers around talking about mental health and wellbeing by providing interactive and personalised self-help tools and resources to enable and empower civil servants to access support on their terms. 3 in 5 employees experience symptoms of poor mental health related to work but 1 in 2 don’t feel comfortable talking about mental health at work
The Charity for Civil Servants launched two new services, the Wellbeing Hub containing most frequently requested resources and tools, and an interactive chatbot which provides routed conversations that guide and signpost people to help and support as well as offering wellbeing exercises.
Mental Health Telephone Support Line
The Mental Health Telephone Support Line provides a listening ear, emotional support, coping strategies, signposting and practical advice. This includes help with developing plans to tackle and limit crisis situations. They work with and complement the Crisis Resolution Home Team (CRHT), Community Mental Health Teams (CMHT), Emergency Services and others to help keep people safe.
Opening times: weekdays 4 p.m. – midnight, weekends 10 a.m. – midnight.
Telephone number: 08088 02 02 88
Rehab4Addiction
The Rehab for addiction website serves as a global resource to help people affected by substance abuse. It’s a sad fact that millions of people will have drunk far too much alcohol during the lockdown, and also suffered mental health consequences.
The content team at Rehab for Addiction has compiled a resource to help people who are struggling with mental health and alcohol abuse during the lockdown. The objective of this resource is to offer people advice about stopping drinking and improving mental health.
You can find this resource here https://www.rehab4addiction.co.uk/alcohol-withdrawal-symptoms
To find out more on alcohol withdrawal please click here resource and discussion for reducing drinking during the COVID-19 pandemic
Telephone: 08001404690
Email: info@rehab4addiction.co.uk
CALM -Campaign against living miserably (CALM) (aims to prevent suicide) Calm run a free and confidential helpline and webchat – 7 hours a day, 7 days a week for anyone who needs to talk about life’s problems. They support those bereaved by suicide, through the Support After Suicide Partnership (SASP). Every week 125 people in the UK take their own lives. 75% of all UK suicides are male.
Contact: 0800 58 58 58
he Silver Line (helpline for older people)
The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
Contact: 0800 4 70 80 90
The Farming Community Network
Whether the issue is personal or business-related, FCN looks to support in a number of ways. The Farming Community Network run a confidential, national helpline and e-helpline which is open every day of the year from 7 a.m. to 11 p.m. where volunteers provide free, confidential, pastoral, and practical support to anyone who seeks help.
Contact 03000 111 999
The Royal Agricultural Benevolent Institution (R.A.B.I)
R.A.B.I is farming’s oldest and largest charity and have been serving the farming community since 1860.
R.A.B.I offers financial support, practical care and guidance to farming people of all ages, including farmers, farmworkers and dependants.
Contact: 0808 281 9490
You Are Not Alone (YANA, Farming)
Help for those in farming who may be affected by stress and depression
Contact: 0300 323 0400
Maytree Suicide Respite Centre
Maytree’s House is open 365 days a year for people when they’re feeling suicidal. Maytree provide a unique residential service for people in suicidal crisis so they can talk about their suicidal thoughts and behaviour. They offer a free 4‑night, 5‑day, one-off stay to adults over the age of 18 from across the UK
Contact 02072 637070
Shout! free crisis text line 85258
Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.
BEN
BEN offers free and confidential support in regards to depression, money worries or physical health, you can access self-help tools, advice and information on their site, via online chat or call free their confidential helpline.
Helpline : Open Monday to Friday 8 a.m. – 8 p.m. 08081 311 333
Combat Stress
Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression, and post-traumatic stress disorder (PTSD).
Telephone: 0800 138 1619 / SMS: 07537 404719
Website: www.combatstress.org.uk
Email: helpline@combatstress.org.uk
Combat Stress